I've been with Big Fish Games for over a decade and I really don't write reviews, because I am the type who believes, my payment IS the positive review of the game. Like buying the item, you just sampled is a thumbs up to the item. But I truly enjoyed this game enough to write a review of it.
For those who enjoy TM games, this one was unique in a way that made it challenging. Normally, when you get the TM "upgrades" you choose from a "menu" and you would get the ones that help you further your goal faster (walk faster, more points, or more hearts, etc..), which towards the end of the game makes the game way too easy but hey that's what management is all about. This game randomizes the upgrades in a fun roulette style fashion, you the player get no choice in which upgrades you get. You pay for each chance to spin the wheel, and then have to adjust your thinking on how to work the upgrade into how you play. For those who are worried about it being too difficult, there is a difficulty setting, which allows for newbies, average and expert, but the real challenge comes when you get an upgrade called "summon customer", where you can summon extra "customers", (we saw it first in the love boat game), which you must time correctly or you lose customers and hearts. At one point you can summon up to 3 extra people into the line, but then you would have no room if the random regular timed customer shows up, so the fourth customer with no spot would then leave (only three in the line at a time.) Plus as the levels increased, the items you collect to fill the orders began to become more then click and give, and the customers wanted more and more and more items, (one random upgrade is called, "extra items" and those a randomized in the game play so you don't know who is going to ask for a "gold extra item", plus they time out faster on that request), so if you got complacent and summoned too many customers, you found yourself in trouble. I can't tell you how many times I had to replay some of the later levels because I had over 7 customer on the screen; 4 waiting for things; 3 on the line waiting for slots and me running around trying to keep all my hearts, (yes, I am one of those players who wants all my hearts to be filled. Its the time management/customer service focus in me.)
I do appreciate, (and this is probably a me thing), the removal of random mission tasks. You know the ones, like "don't do anything for 30 seconds", "make 40 pots of coffee, even if no one wants it" or "everybody is coming in so angry you will never get full hearts (see above comment as to why this is frustrating to me.)" This one is focused on the story line and you play minigames within the level to advance your detective work. The minigames are not timed, (at least not in normal mode), but are very visual and gives you a chance to do something different. It also (to me) gave you an extra challenge later in the game. The mini challenge is triggered once you hit a certain point level while playing; so not the normal customer trigger. But true players know that when you are in your TM zone, and something stops you, it can be a bit of ta "Hulk" trigger for us. You get stopped, (sometimes with a full board, and trying to collect those bonus service points,) to do the mini challenge. You complete the challenge and are sent back to the main game wherever you left it. So now you have to refocus on who wanted what and remember what your game plan was before the mini challenge was triggered. Plus, these mini challenge moments can happen up to 3 times in the later levels. So yeah, you can get a "Hulk Smash mentality" sometimes.
The game also incorporates a "choose your own adventure aspect", where if you don't choose the correct series of dialog, you wont get additional upgrade points, and you won't learn more about the creative storyline and believe me I am that player who usually skips the storyline because to me it is just so... well, bleh. But this storyline takes a unique perspective; a creative mix of fantasy and actual Greek mythology. Plus! It didn't give you the basic "Hey we fixed everything at the end! Yay, lets eat" ending, we've come to expect. And you don't have to replay an actual TM level to get the dialog right, they separated it making those moments their own actual level, so you can replay them as many times as it takes to get to the correct series of dialog.
As far as the simple things, beautiful art, which they also give you the ability to lower or raise the video quality. I normally don't play with the music on but at the beginning, it sounded pleasant and enhanced the "game mood." Honestly, these things don't mean much to me, but I have to give credit, where credit is due. The game is beautiful and enchanting.
I am not sure why people feel it is a "kiddie game", I am old as dirt and I loved it; but lets face it; games that are not violent, horror based, or adult themed in general, are for ALL ages. But you the PLAYER, get to decide how difficult it is at the beginning of the game, and then the game gives you even more ways to challenge your skill set, so yeah, those who are in the "it's kiddie" state of mind, that's on you.
Overall, great game, interesting story line, unique challenging levels, and unique style of game play. I am truly waiting for the next game in this series, as I want to know more about the story and to play this refreshing new style of Time Management games.